Where does Form & Frond ship?
We currently ship to the United States, United Kingdom, Canada, Australia, and New Zealand.
How long does delivery take?
Delivery usually takes 5–8 business days after dispatch. Weekends and public holidays are excluded. Carrier, customs, weather, or peak-period delays can occasionally affect delivery.
How much is shipping?
Available shipping methods and charges are displayed at checkout before you pay.
Will I receive tracking?
When tracking is available, we will send it after your order has been dispatched. Tracking may take a short time to update.
Can I cancel or change my order?
Contact us as soon as possible. Orders can only be cancelled or changed before they enter fulfilment. Once processing or dispatch has begun, changes are not guaranteed.
What is your return policy?
Eligible unused items can be returned within 30 days of delivery. Items must be in their original condition and packaging. Contact us before returning anything so we can provide instructions.
What if my order arrives damaged or incorrect?
Email us promptly with your order number and clear photos of the item and packaging. We will assess the issue and provide an appropriate resolution.
Who pays for return shipping?
Customers are responsible for return shipping on change-of-mind returns. If an item is faulty, damaged on arrival, or incorrect, we will cover reasonable return shipping where required.
Will I have to pay customs charges?
International orders may be subject to duties, taxes, or import fees imposed by the destination country. Unless shown as included at checkout, these charges are the customer’s responsibility.
How can I contact Form & Frond?
Email support@formfrond.com. Please include your order number when contacting us about an existing order.