Last updated: 22 September 2026
We want you to be happy with your Form & Frond purchase. Eligible items may be returned within 30 days of delivery.
Return eligibility
To qualify for a return, an item must be unused, in its original condition, and returned with its original packaging and any included parts. Proof of purchase is required.
Do not send an item back before contacting us. Returns sent without approval may not be accepted.
Requesting a return
Email support@formfrond.com within 30 days of delivery. Include your order number, the item you wish to return, the reason for the return, and photos if the item is damaged or incorrect. If approved, we will provide return instructions.
Non-returnable items
We cannot accept items that have been used, installed, altered, damaged after delivery, or returned without their original packaging. Gift cards, clearance or final-sale items, and personalised items are non-returnable unless faulty or required by applicable consumer law.
Return shipping
For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are not refundable. If an item is faulty, damaged on arrival, or incorrect, Form & Frond will provide an appropriate resolution and cover reasonable return shipping where required.
Damaged or incorrect orders
Inspect your order after delivery. Contact us promptly if an item is damaged, defective, or incorrect, and include clear photos of the item and packaging so we can assess the issue.
Refunds
After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Bank and payment-provider processing times vary.
Exchanges
The quickest way to receive a different item is to return the eligible original item and place a new order after the return is approved.
Consumer rights
Nothing in this policy limits rights or remedies that cannot be excluded under the consumer laws that apply to you.
Contact
For return or refund support, email support@formfrond.com.